The Avaya 16CC Agent Deskphone (SIP)
Purpose-Built for the call center, the 16CC features two headset jacks (for agent and supervisor) and no handset.
16 available dual LED programmable buttons for one touch access to common ACD features such as logging in/out, changing work modes.
- A context-sensitive user interface and three softkeys and a four-way navigation cluster for scrolling through Call Center Agent specific commands and features.
- The display on the 1616 has an adjustable viewing angle and measures four lines by 24 characters.
- Available on Avaya Communication Manager.